Case Manager

Feed More collects, prepares and distributes food to neighbors in need. With a service area that stretches across 34 cities and counties, our comprehensive programs and Agency Network are dedicated to providing our communities with access to quality food and healthy meals year-round.

With the help of over 100 employees, close to 300 members of Feed More’s Agency Network and around 200 volunteers a day, Feed More is able to carry out its mission of fighting hunger throughout Central Virginia. Feed More is a proud member of Feeding America and Meals on Wheels America.

At Feed More, we want everyone to have a seat at the table.  We envision our table as a lively gathering of wonderfully, unique individuals where differences are encouraged and appreciated. And, of course, our table is full of good, nutritious food.

Our Diversity, Equity, and Inclusion policy is both the right thing to do, and a compelling business rationale. Feed More recognizes its talented and diverse workforce as a key competitive advantage and our business success reflects the quality and skill of our people. That’s why Feed More is committed to seeking out and retaining the finest talent.

Feed More seeks a full-time case manager responsible for screening the eligibility of clients for the Agency’s Meals on Wheels services. Proficient assessment skills are required to conduct evaluations, provide case management services, determine eligibility and make necessary referrals to appropriate community resources.

Programs – Meals on Wheels

Lead Case Manager

Full-time, Hourly, Non-Exempt

None

None

• Conduct home and/or phone assessments with applicants to determine eligibility and sponsorship level.
• Perform comprehensive case management assessment including nutrition risk assessments and food insecurity assessments.
• Provide ongoing case management services including but not limited to managing issues related to MOW service, evaluation of home safety, and assessing need for and referring to appropriate community resources via online platforms such as Peer Place.
• Re-evaluate client’s continued need for MOW services.
• Perform data entry and timely reporting; maintain client records, files, and reports.
• Consultation with Nutrition Services as necessary.
• Participate in program evaluation and outcome measurement activities.
• Assist as needed with special organizational programs involving clients and volunteers.
• Provide ongoing support to and collaboration with other Feed More programs, including representation at community events.
• Attend staff meetings and other meetings as required.
• Perform duties and maintain standards in accordance with company policies and procedures and State guidelines.
• Other duties as assigned.

• Bachelor’s degree in Social Work or related Human Services field plus two years of case management experience working with geriatric and/or other vulnerable populations, including persons with disabilities.
• Knowledge of the needs of aging populations and persons with disabilities who are homebound and community resources available to meet identified needs.
• Strong interpersonal skills, good time management, and organizational skills.
• Ability to show initiative, make independent judgments, and work with minimum supervision.
• Strong oral and written communication skills.
• Ability to understand and interpret regulations, laws, and state/federal benefits.
• Ability to work with clients, family members and volunteers with empathy and objectivity.
• Ability to be flexible and interact effectively with individuals of diverse backgrounds.
• Ability to be attentive and accurate, appropriately problem solve and handle crisis situations.
• Proficient in MS Office: i.e. Word, Excel and Outlook.
• Must have reliable transportation and be prepared to use it on the job.  Mileage reimbursement is provided for home visits.
• Must have a flexible schedule to accommodate the needs of the agency.
• Must be willing to travel in the Feed More Meals on Wheels service area, which includes the counties of Hanover, Henrico, Chesterfield, New Kent, Charles City, Ashland, Charles City, Powhatan, Colonial Heights, Dinwiddie, Hopewell, Petersburg and the City of Richmond.

• Master’s degree in social work, vocational rehabilitation counseling or related human services field.
• Three to five years’ experience providing case management with aging populations and/or individuals with disabilities.
• Prior experience with non-profit organizations.
• Bilingual in English/Spanish is a plus.

In addition to competitive wages, we’re proud to offer full time employees with comprehensive medical, dental, and vision benefits, 401K, generous paid time off, 11 paid holidays and more.

Interested candidates should submit their resume and cover letter to hr@FeedMore.org by July 30, 2025. We kindly request no phone inquiries.

Feed More is an equal opportunity